Open Box Products Policy

As the name suggests, are items that have had their packaging opened but remain unused and in pristine condition. Despite the packaging being opened, these products come with full warranty coverage and are accompanied by a proper invoice.

What are Open Box Products?

Open Box products refer to items that are unused and in new condition but have had their packaging seal opened. These items may include products with damaged packaging received during transit or items returned by customers due to reasons unrelated to product defects

Condition

Open Box items are thoroughly inspected to ensure that they are in pristine working condition despite any damage to the packaging. While inspecting the product, minor imperfections such as fingerprint smudges may be observed, which do not affect the functionality or performance of the item.

Packaging

Open Box products do not come with the original seal intact. Instead, they may be sealed with multiple layers of tape applied during the inspection process and subsequent handling. This ensures that the product remains secure and protected during transit from the warehouse to the inspection hub and ultimately to the customer.

Pricing

Open Box items are priced at a significant discount, typically ranging from 60% to 75% off the original retail price. This pricing reflects the compromised packaging while ensuring that customers benefit from substantial savings without compromising on product quality or functionality.

Warranty

All Open Box items sold by PCMIX Computers come with the full manufacturer's warranty. This warranty coverage is identical to that of brand-new products, providing customers with peace of mind regarding the quality and reliability of their purchase.

Billing

Customers purchasing Open Box items will receive a proper invoice from PCMIX Computers, detailing the product specifications, pricing, and warranty information. This invoice serves as proof of purchase and facilitates any future warranty claims or service requests.

Return and Replacement Policy

PCMIX Computers offers a flexible return and replacement policy for Open Box items, allowing customers to shop with confidence. The following guidelines outline the terms and conditions of this policy:

Duration: Customers have a 7-day window from the date of purchase to initiate a return or replacement request for Open Box items.
Eligibility: Only defective Open Box products are eligible for return or replacement. Customers must provide valid reasons for the return, such as product malfunction or performance issues.
Return Process: To initiate a return or replacement request, customers must contact PCMIX Computers' customer service team within the specified timeframe. The product must be returned in its original condition, including all original accessories and packaging materials.
Verification: Upon receiving the returned Open Box item, PCMIX Computers will conduct a thorough inspection to verify the reported defect and ensure that all original components are included.
Refund or Replacement: If the returned item is deemed defective, customers may choose between a refund or a replacement unit, subject to product availability. Refunds will be processed using the original payment method, while replacement units will be dispatched promptly.
Non-Defective Returns: Returns or replacements for Open Box items due to damaged packaging will not be accepted. Customers are encouraged to review product descriptions and images carefully before making a purchase decision.
Accessories and Packaging: Customers must return all original accessories and packaging materials along with the Open Box item. Failure to do so may result in the rejection of the return request or additional charges for missing items.

By adhering to these guidelines, PCMIX Computers aims to provide customers with a transparent and hassle-free shopping experience when purchasing Open Box products. For any inquiries or assistance regarding Open Box purchases, customers are encouraged to contact our dedicated customer service team for prompt assistance.